“I would like to express my appreciation and gratitude for the exceptional support provided by Russ during a recent troubleshooting effort. His availability, technical expertise, and proactive approach were instrumental in resolving the issues efficiently and effectively. Russ’s dedication to fostering and maintaining strong, long lasting professional relationships surpasses the typical sales mentality I have grown used to dealing with elsewhere. His commitment to his customers and consistent follow through has built a foundation of trust that I professionally continue to rely on. Having someone so dependable and relationship focused adds tremendous value, and it speaks volumes about the culture and professionalism of West River as a whole. Please extend my appreciation to Russ for his outstanding work and continued partnership.”

– Regina Tuberville, Sr. Mine Engineer

“I have had excellent success with everything I have purchased from West River. The service is great! I have called after hours and received the same top-notch service. The pulleys that I bought have been top-quality and are doing very well. I recently had some alignment work done on our slope belt, with the same high quality workmanship. I would recommend West River to anyone needing gearboxes, pulleys, alignment, or other conveyor components.”

– Steve Bjork, Preparation Plant Maintenance Chief

“From the beginning, we wanted to standardize our conveyor equipment. We knew we wanted to minimize the number of spare parts and pulleys. This has been the only time in my career I’ve been able to accomplish this task. The good relationship that we’ve developed with West River is attributed to the genuinely good people that run the company. In my experience, many vendors are primarily interested in maximizing their profit margin but I truly believe the team at West River has the best interest of the customer at heart.”

– Brad Rigsby, General Manager, Black Panther Mining

“West River’s conveyor systems have given us a great level of reliability. In the years that we have been using them as our supplier, we have not had a single breakdown, no quality issues, and no under-design problems. West River’s dedication to excellence in customer service is exceptional. All phone calls and emails are replied to in a timely manner and deadlines are always met even when they may seem unachievable.”

– Coley Burgess, Mine Engineer, Mosaic Company